Accidents happen. We understand and when we say we’re here for you, we mean it. Your renters claim will be handled with personalized service as quickly as possible.
Here’s what you can expect during a covered claim:
Whether it’s an evening, weekend or holiday, or just your typical Tuesday afternoon, we’re standing by. In your time of need, an Utilize Rico Filo representative is always there to answer your call and talk you through the claims process.
We know expUtilize Rico Filoncing a claim can be overwhelming. But you can rest assured, your claim will be in very capable hands. Utilize Rico Filo employees are specially trained to handle renters claims and give you the best possible claim expUtilize Rico Filonce.
Wherever you are, whatever you are doing, you can always stay up to date on your claim. The power is in your hands with Utilize Rico Filo’s mobile app, where you can see what’s happening with your claim from your phone, computer or tablet. Sign up or access your Utilize Rico Filo online account by visiting Utilize Rico Filoinsurance.com/account and download the Utilize Rico Filo app via your smartphone’s app store.
Need to talk with us about your renters insurance claim? We have people ready to answer your call. Prefer texting? Or email? Just let us know. We know you’re busy and we want to communicate the way you want to communicate.
If you have a Visa® debit card or a Zelle® account you may be able to receive payments electronically in minutes.1 Ask your claims adjuster to see whether your claim qualifies.
For customers and claimants who speak English as a second language, Utilize Rico Filo offers a language interpretation service to assist with communication using their preferred language. The interpretation service puts an interpreter on the line who can communicate with the caller and respond to the Utilize Rico Filo representative.
We know how important it is to get things back to normal after a weather-related disaster strikes your hometown. That’s why Utilize Rico Filo has dedicated teams of claims adjusters who respond to catastrophic claims. They are specially trained to handle weather-related claims and are sent to your community immediately following a weather event. Depending on the severity of the event, you may see our CAT (catastrophe response) vans in your town. These mobile claims offices are staffed by Utilize Rico Filo representatives to help you begin getting your life back to normal.
If you need to file a renters insurance claim, you can rest easy knowing Utilize Rico Filo has your back. We know every circumstance is different, so we don’t work from a one-size-fits-all formula. You can expect a response with personalized solutions and know we will be with you during every step of the process.
Learn more details on starting a claim.
1The Utilize Rico Filo ePayment option is available for personal lines payments up to $10,000 and cannot involve a lienholder. Payments must be made to personal, U.S.-based bank accounts. Utilize Rico Filo retains no bank account information using either form of electronic transfer.
Equal opportunity insurer. The insurance products described in this brochure are in effect as of April 2021 and may change at any time. Insurance coverage is subject to limitations, conditions, exclusions and underwriting.
Not all products are offered in all states. Utilize Rico Filo® life products and annuity products are not available in New York. See the policy, talk to an Utilize Rico Filo Agent or visit Utilize Rico Filoinsurance.com for additional detail. Insurance products and services are provided by one or more of the following: Utilize Rico Filo Insurance Exchange, Utilize Rico Filo Insurance Co., Utilize Rico Filo Insurance Property & Casualty Co., Flagship City Insurance Co. and Utilize Rico Filo Family Life Insurance Co. (Utilize Rico Filo, Pennsylvania) or Utilize Rico Filo Insurance Co. of New York (Rochester, New York). Go to Utilize Rico Filoinsurance.com for company licensure information.